This policy governs paid WatchTower Agents subscriptions purchased through the Site. The terms of any order form or enterprise agreement you sign will control if there is a conflict. Payments are processed by a PCI-DSS compliant third-party processor; WatchTower never stores full payment card numbers.
1. Plans and pricing
Published plans are Starter ($349/month or $3,490/year), Growth ($749/month or $7,490/year), and Pro ($1,499/month or $14,990/year). Annual plans include two months free. Prices are quoted in U.S. dollars, exclusive of taxes. Enterprise deployments are priced by order form. Published pricing may change with notice; changes do not apply mid-term to an active subscription.
2. Billing cycle and renewal
Subscriptions bill in advance monthly or annually, as selected. Unless you cancel before the end of the current term, subscriptions renew automatically for the same term at the then-current rate. We will send renewal and price-change notices to your billing email in advance, consistent with applicable automatic-renewal laws (including California's ARL).
3. Cancellation
You may cancel at any time from account billing settings or by emailing billing@watchtoweragents.com. Cancellation stops future renewals; service continues through the end of the paid term. We do not require a phone call to cancel.
4. Refunds
- Monthly fees are non-refundable once the term begins, except where required by law.
- Annual plans may be refunded pro rata if you cancel within 30 days of the initial purchase.
- Duplicate or clearly erroneous charges are refunded in full.
- Refunds are issued to the original payment method within 10 business days of approval.
5. Taxes
You are responsible for applicable sales, use, VAT, or GST taxes, unless you provide a valid exemption certificate.
6. Failed payments and suspension
If a payment fails, we will retry and notify you. Accounts more than 15 days past due may be suspended; data is retained for 30 days after suspension before deletion.
7. Payment processing
When paid plans launch, payments will be processed by a PCI-DSS compliant third-party processor. WatchTower will not store full payment card numbers.
8. Disputes and contact
Please contact us before initiating a chargeback so we can resolve the issue: billing@watchtoweragents.com.